Growth

Proof you're good, from the people you taught

Every lesson can ask the family how it went — privately, for you. The ones happy to say so publicly become the ratings on your profiles, your public page and your own website. And your centre gets a real blog on its own domain, so families searching can find you at all.

After the lesson

Asked while it's still fresh

When a lesson ends, a review card waits on the student's and the parent's dashboard. Nothing is emailed or texted.

Waiting on their dashboard
After a lesson, a review card waits for the student or parent the next time they sign in. No email or text goes out.
  • Asked while the lesson is still fresh
    When a lesson ends, a short review is waiting for the student or the parent the next time they open ClassQuill — a star rating, a tap or two for what went well and what didn't, and a comment if they feel like leaving one. Nothing to build, and nobody's inbox gets another email. You choose how often it asks and who is asked first. They can change their answer for a week, and it stops asking after a month.
  • You set how often it asks
    After every session, occasionally, or off. And who is asked: the student and parent, the parent first, or the student only.
Waiting on their dashboard
After a lesson, a review card waits for the student or parent the next time they sign in. No email or text goes out.
Behind the scenes

You see who said what

Owners and admins read every answer under Analytics, with the name attached and low ratings pulled to the top.

Named to you, flagged when low
Owners and admins see who wrote each review, with low ratings pulled to the top until someone marks them done.
  • Named to you, combined for the tutor
    Your admins see who left each review. By default a tutor sees only ratings combined with everyone else's, and you choose how much more they see, or nothing at all.
Named to you, flagged when low
Owners and admins see who wrote each review, with low ratings pulled to the top until someone marks them done.
On show

Shown on your terms

One switch turns public ratings on or off for the whole organisation. The families decide which comments are shown.

  • The ones happy to say so publicly, say so publicly
    A reviewer ticks a box to show their comment, and only then does anyone else see it — on the tutor's profile and your organisation's public page, under a first name and last initial, because plenty of the people writing them are children. A rating appears once at least three people have left one, so a single rough night never defines a tutor. You can switch public reviews off for the whole organisation. What you can't do is delete the one you'd rather nobody read — which is the only reason a stranger should believe the rest.
  • Send happy families on to Google
    Add your Google, Trustpilot or Facebook review links and every family sees an optional button for them right after they leave a review. It's shown whatever rating they gave, because those sites don't allow asking only the happy ones.
Public, once you switch it on
One organisation switch turns public ratings on or off. A rating shows once three families have rated, and a comment only if its author ticked the box.
Beyond reviews

Be found, and keep everyone in the loop

Reviews build trust once someone arrives. News and a blog help them find you, and keep the families you already have up to date.

  • News that reaches the one-to-one students too
    Term dates, a closure, a new class starting — write it once and it lands in-app for everyone you teach, including the private students who were never in a classroom and were never on a mailing list. They get a notification, and the post stays under News so they can find it again in three weeks when they've forgotten.
  • And a real blog, on your own address
    Tick the second box and the same post publishes to your own site — yourcentre.classquill.com, or a domain you already own. It's a proper page with its own title, description and canonical URL, built on the server so a search engine reads it as written, in a sitemap that keeps itself current. Writing about your subject is the half of getting found that no booking system can do for you; this is where it goes.

Common questions

How do students and parents get asked for a review?

In the app. After a session finishes, a short review card appears on the student's and the parent's dashboard the next time they sign in — a one-to-five rating, optional tags for what went well and what could be better, and an optional comment. It stops appearing about a month after the lesson, and they can change what they wrote for a week. To be precise about what ClassQuill does not do: it does not email or text your families to ask for a review, and it does not run follow-up sequences. The ask sits where they already are, right after the lesson they're being asked about.

Can we choose which reviews appear publicly?

Not individually, and that's deliberate. Whether a written comment is published is the reviewer's decision — they tick a box when they leave it. As the organisation you have one switch that turns public reviews on or off for everyone, and a tutor's rating only starts showing once at least three people have rated them. What you can't do is remove a single review you didn't like. Reviews an organisation can curate are worth very little to the parent reading them, so ClassQuill doesn't offer it.

Do tutors see who left their feedback?

Not by default. Owners and admins see every review with the reviewer's name, under Analytics, with anything rated two stars or below listed first. What a tutor sees is an organisation setting: by default only ratings combined with everyone else's, and you can allow more or turn it off entirely.

Can we show ClassQuill reviews on our own website?

Yes. Your organisation gets an embed snippet — one script tag and one div — that you paste into Wix, Squarespace, WordPress or a site you built yourself. It renders your published reviews with their star rating, the reviewer's first name and last initial, the comment and the date, and it updates itself as new reviews come in. It's read-only and isolated from your own page's styling, so it can't break the rest of the site.

Does ClassQuill collect our Google or Trustpilot reviews?

No. ClassQuill collects and publishes reviews of its own, and it doesn't read anything back from Google, Trustpilot or any other review site — there's no monitoring dashboard and no aggregated score pulled in from elsewhere. It can point families there: add your Google, Trustpilot or Facebook review links and every family sees an optional button for them right after they leave a review, whatever rating they gave. And you get a body of verified feedback from families who actually had the lessons, on surfaces you control: your tutor profiles, your public page and your own website.

What's the difference between publishing to the portal and to the website?

Two independent tick-boxes on the same post. Publishing to the portal puts it in-app under News for everyone you teach — including one-to-one students who were never in a classroom — and notifies them. Publishing to the website puts it on your own public address, either a yourcentre.classquill.com subdomain or a domain you already own. You can do either, both or neither, and the public one is rendered on the server with its own title, description, canonical URL and sitemap entry, so it's a page search engines can actually read.

Keep exploring

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